Front Desk Representative
$39,520–$43,680 year
On-siteRockville, Maryland, United States
Job Summary
Answer telephones, respond to inquiries, and greet parents and students as they check in for lessons. Process student registrations using effective sales techniques, provide facility tours, and resolve member concerns with a professional approach. Maintain cleanliness of the front desk, changing areas, and restrooms throughout the shift while handling email correspondence and preparing documentation for staff. Enforce safety rules, administer first aid when necessary, and provide occasional administrative support to management. Requires high energy, excellent communication skills, and a service mindset focused on helping children reach their goals.
Required Qualifications
- High school diploma or GED
- Two years previous customer service and/or administrative office experience
- Intermediate level computer skills using Word, Excel and other software systems
- Willingness to obtain/maintain current CPR/AED and First Aid certifications within 60 days of hire
- Weekday morning, evening, and weekend availability
- Consistent schedule of at least 3 shifts per week, including 1 weekend day
Desired Qualifications
- Bilingual speakers
- Some college
- High energy
- Service mindset
- Ability to take initiative
- Great organizational skills
- Excellent communication skills
- Ability to develop relationships with members
- Passion for working with children of all ages and ability levels
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