Front Desk Representative
$39,520–$43,680 year
On-siteRockville, Maryland, United States
Job Summary
Answer telephones, respond to inquiries, and greet parents and students as they check in for lessons. Process student registrations, provide facility tours, and resolve member concerns using a professional approach. Maintain cleanliness of the front desk area, changing areas, restrooms, and observation area throughout the shift. Handle email correspondence, provide administrative support for management, prepare documentation and reports for pool staff, and enforce safety rules while administering first aid when necessary. Requires weekday morning, evening, and weekend availability with at least three shifts per week.
Required Qualifications
- High school diploma or GED
- Some college preferred
- Two years previous customer service and/or administrative office experience
- Intermediate level computer skills using Word, Excel and other software systems
- Willingness to obtain/maintain current CPR/AED and First Aid certifications within 60 days of hire
- Weekday morning, evening, and weekend availability
- Consistent schedule of at least 3 shifts per week, including 1 weekend day
- High energy
- Service mindset
- Ability to take initiative
- Great organizational skills
- Excellent communication skills
- Ability to develop relationships with members
- Passion for working with children of all ages and ability levels
Desired Qualifications
- Bilingual speakers
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