Front Desk Representative - Front Office - Full Time
$36,400,000–$36,400,000 year
On-siteAtlantic City, New Jersey, United States
Job Summary
Greet guests with a sincere welcome and manage check-ins and check-outs, processing payments and ensuring satisfaction. Maintain accurate reservation records, guest information, and transaction logs while securely handling cash deposits and preparing daily hotel bank deposits. Resolve guest inquiries, requests, and complaints promptly, escalating issues to management as necessary. Ensure the front desk area remains clean, organized, and stocked with supplies, and assist with luggage arrangements. Respond to inquiries regarding hotel services, room rates, entertainment schedules, and amenities. Work flexible shifts including holidays and weekends, standing for entire shifts while navigating casino and hotel areas.
Required Qualifications
- High School Diploma or Equivalent
- Ability to effectively communicate in English
- Must be able to stand for an entire shift
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Desired Qualifications
- Prior cash handling & customer service experience
- Computer related experience, including LMS & ACSC
- Aptitude in resolving issues with a customer-focused orientation
- Always promotes positive public/employee relations
- Problem solving and conflict-resolution abilities
- Friendly, outgoing, and approachable personality
- Knowledge of all outlets and their hours of operation
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