Front Desk Representative
$35,360–$39,520 year
On-site · Columbia, Maryland, United States
Job Summary
Front Desk Representative responsible for patient check-in/out, registration, data entry into EMR, handling demographics and insurance information, collecting payments, scheduling follow-ups, answering inquiries, and providing strong customer service with HIPAA compliance; role involves assisting patients with Phreesia tablets, obtaining emails for portal registration, and ensuring accurate financial workflows and records; requires proficiency in Internet and Microsoft Office and ability to work in a fast-paced healthcare setting with attention to detail and teamwork.
Required Qualifications
- High School Diploma or equivalent
- Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
- Must have excellent written and oral communication skills
- Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public
- Must be able to work individually as well as within a team
- Must be able to accurately collect and maintain money
- Must be able to follow both verbal and written instructions
- Must be able to work a flexible schedule
- Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations
- Must be able to multi-task and prioritize
- Must demonstrate extreme attention to detail
- Must possess strong organization skills
- Must be able to problem solve and use reasoning
- Must be able to meet predefined quality standards
- Must maintain and project a professional attitude and appearance at all time
- If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine)
- If working in an ASC, must complete two (2)-step PPD
- Must complete all regulatory competencies in accordance with working in the ASC
- Must have a working knowledge of the healthcare field and medical terminology
- All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
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