Front Desk Representative
$35,360–$35,360 year
On-siteDundalk, Maryland, United States
Job Summary
Facilitate patient flow by collecting insurance demographics, verifying financial information, and entering data into the Electronic Medical Record. Greet patients, answer administrative inquiries, and process co-pays, co-insurances, and deductibles while performing daily money reconciliation. Schedule follow-up appointments via phone, portal, or in-person, and assist patients with Phreesia tablets and medical forms. Maintain cleanliness of the waiting area, prepare procedure packets, and screen phone calls to refer callers appropriately. Collect and verify all demographic, insurance, and financial information accurately while ensuring documentation is up to date. Work a flexible schedule, multi-task, and prioritize in a team environment to support patient satisfaction and service excellence.
Required Qualifications
- High School Diploma, or equivalent.
- Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
- Must have excellent written and oral communication skills, including exceptional customer service.
- Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
- Must be able to work individually as well as within a team.
- Must be able to accurately collect and maintain money.
- Must be able to follow both verbal and written instructions.
- Must be able to work a flexible schedule.
- Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
- Must be able to multi-task and prioritize.
- Must demonstrate extreme attention to detail.
- Must possess strong organization skills.
- Must be able to problem solve and use reasoning.
- Must be able to meet predefined quality standards.
- Must maintain and project a professional attitude and appearance at all time.
- If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine).
- If working in an ASC, must complete two (2)-step PPD.
- Must complete all regulatory competencies in accordance with working in the ASC.
- Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
- Must have reliable transportation.
- Travel for this position may be required up to 25%.
Desired Qualifications
- Associate's Degree from an accredited college or university.
- One (1) year of prior experience working with an Electronic Medical Record (EMR).
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