Front Desk Representative (Bilingual)
On-siteDallas, Texas, United States
Job Summary
Greet patients, perform check-in procedures, and maintain demographic and insurance information in computer systems and charts. Open the office, balance petty cash, collect co-pays and co-insurance, and assist patients as needed while servicing lobby traffic with backup support for phones and other front office personnel. This bilingual role requires high school diploma, one to two years of healthcare experience, knowledge of clinic policies, medical terminology, and computer systems. The position demands strong communication skills, compassion, and the ability to multitask in a busy office environment with significant patient contact.
Required Qualifications
- Bilingual required
- High School Diploma
- 1-2 years experience in healthcare background
- Knowledge of clinic policies and procedures
- Knowledge of computer systems, programs
- Knowledge of medical terminology
- Must be able to multi – task
- Must be able to express compassion and kindness to patients calling and being seen in the office
- Must maintain a professional and upbeat attitude
- Skill in written and verbal communication and customer relations
- Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
- Requires sitting and standing associated with a normal office environment
- Normal busy office environment with much patient contact
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