Front Desk Receptionist
$47,100–$61,000 year
On-site · Citrus Heights, California, United States
Job Summary
The Front Desk Receptionist supports patient-centered care by collecting important data, reviewing patient insurance status and providing first-line customer service to ensure patients have access to a full range of healthcare services. Responsibilities include greeting patients, answering questions, processing registrations and billing fees, maintaining office appearance, and utilizing the EHR system for scheduling appointments. Required qualifications include a high school diploma, one year of administrative experience, knowledge of medical terminology, strong administrative skills, customer service experience, and current CPR certification. The role is in a medical clinic environment, requiring attendance to HIPAA standards and sensitivity in dealing with diverse patient backgrounds.
Required Qualifications
- High School Diploma or equivalent required
- One (1) year experience as an administrative assistant OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
- Knowledge of medical terminology
- Strong administrative skills with attention to detail
- Ability to use standard office equipment including phone, fax, copier
- Computer (PC) literate in Microsoft Word, Excel, Power point, Outlook email and database software
- Team player and service oriented with excellent interpersonal skills
- Current CPR or CPR/AED certification
- Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations
- Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills
- Adherence to infection control procedures
Desired Qualifications
- Health Center experience preferred
- Some college preferred
- Experience with billing and insurance preferred
- Fluency in additional languages preferred
- Demonstrated commitment to the provision of services for the underserved
- Commitment to HIPAA and ability to abide by standards of professional ethics
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