Front Desk Receptionist
$37,440–$41,600 year
On-site · Tumwater, Washington, United States
Job Summary
Front Desk Receptionist in a medical practice providing essential administrative support: greet patients, answer calls, schedule appointments, register patients, manage demographics and finances, monitor patient flow, maintain records and billing, verify insurance, prepare reports, and support office operations. Requires HIPAA compliance, customer service excellence, data entry, EHR handling, familiarity with health insurance processes, CPT/ICD coding knowledge, and proficiency in Microsoft Office.
Required Qualifications
- High School Diploma or GED equivalent
- 2+ years of administrative support experience in a medical environment preferred
- Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
- Excellent customer service and interpersonal skills
- Ability to establish and maintain effective working relationships with patients, coworkers, and the public
- Strong communication, multi-tasking, and problem-solving skills
- Ability to thrive in a fast-paced and demanding work environment
- Strong attention to detail and a commitment to achieving high levels of patient satisfaction
- Ability to maintain confidentiality and uphold HIPAA compliance at all times
- Sound judgment and discretion in handling sensitive information
- Team-oriented mindset, flexibility, and a willingness to learn
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
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