Front Desk Receptionist
On-site · Cleveland, Ohio, United States
Job Summary
Front Desk Receptionist role in a medical practice focusing on patient service, appointment scheduling, data entry, EHR management, and patient education. Responsibilities include greeting patients, answering calls, scheduling/provider calendar management, registering and updating patient demographics, coordinating patient flow, maintaining records, processing payments, reviewing billing and denials, and supporting additional office tasks. Required skills include high school diploma or GED, medical administrative experience, knowledge of health insurance processes and coding, strong communication and customer service, confidentiality and HIPAA compliance, and proficiency with Microsoft Office.
Required Qualifications
- High School Diploma or GED equivalent
- 2+ years of administrative support experience in a medical environment preferred
- Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
- Excellent customer service and interpersonal skills
- Ability to establish and maintain effective working relationships with patients, coworkers, and the public
- Strong communication, multi-tasking, and problem-solving skills
- Ability to thrive in a fast-paced and demanding work environment
- Strong attention to detail and a commitment to achieving high levels of patient satisfaction
- Ability to maintain confidentiality and uphold HIPAA compliance at all times
- Sound judgment and discretion in handling sensitive information
- Team-oriented mindset, flexibility, and a willingness to learn
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
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