Front Desk Receptionist - Urgent Care (Bilingual Chinese)

Greet patients entering the office, answer questions, provide directions, and guide them through the check-in procedure. Manage a multi-line phone system by addressing caller concerns, routing calls to appropriate extensions, and taking messages for healthcare providers. Submit treatment authorization requests and perform clerical duties including filing, photocopying, transcribing, and faxing. Maintain reception area cleanliness and control access via the desk to ensure office security. This role requires cross-coverage across multiple urgent care locations in Los Angeles, including Arcadia, City of Industry, Monterey Park, and El Monte. The position operates Monday through Saturday with weekday shifts of 12 hours and weekend shifts of 8 hours, totaling 66-80 hours per biweekly pay period. Fluency in Mandarin or Cantonese is required, with prior experience in a medical front desk role preferred.