Front Desk Receptionist/Support Staff for Behavioral Health Agency
On-siteAkron, Ohio, United States
Job Summary
Answer all incoming calls, direct callers to staff, and collect copays by copying insurance cards during visits. Greet clients in person, complete necessary documentation, and answer questions while rescheduling appointments and taking messages for clinical staff. Provide administrative support by copying, faxing, scanning, and emailing materials, and enter notes into the electronic record for calls and interactions. Assist in scheduling psychiatrist appointments weekly and facilitate remote sessions for clients without home capability. This full-time role includes two evenings until 8pm with a 30-minute lunch. Summit Psychological Associates offers a competitive salary, health insurance, and a 401K plan.
Required Qualifications
- Consistent Attendance
- High standards of customer service
- Excellent analytical skills, including problem identification and resolution
- Understand and comply with all HIPAA regulations
- Must be able to work evenings until 8pm two evenings a week
- Must be available for a 30-minute lunch break
Desired Qualifications
- Previous doctor's office or mental health/substance abuse agency is preferred
- Excellent computer and typing skills including being proficient in Microsoft Office and scanning of documents
- Strong communication skills
- Experience working with electronic medical records preferred
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