Front Desk Receptionist
On-siteLincoln, Massachusetts, United States
Job Summary
Answer incoming telephone calls and greet all visitors to the M&FRC in a courteous, professional manner. Direct clients to the appropriate program manager and schedule them for classes, workshops, and Transition Assistance Program events. Enter and maintain data in the AFFIRST database system with 85% accuracy within two business days, including TAP data and resources. Generate monthly client usage reports and send class reminder emails one week prior to the start date. Maintain the appearance and orderliness of the front desk area, perform light housekeeping duties, and ensure all clients properly sign in. Work independently to manage time effectively and raise client awareness of M&FRC programs and services.
Required Qualifications
- Minimum of one (1) year of experience in a customer service role
- Strong working knowledge of data entry devices/methods and the ability to accurately input records and data into electronic systems
- Proficiency with web-based applications (Microsoft Edge/Chrome) and the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent verbal and written communication skills, with the ability to interact professionally with a diverse population
- Ability to work independently, exercise sound judgment, and manage time effectively to accomplish assigned tasks
- Ability to pass a background check and obtain a Common Access Card (CAC), including fingerprinting, and successfully complete an Information Assurance exam
- Must be able to obtain and maintain base access at Hanscom AFB, including REAL ID-compliant identification or an approved alternate form of ID
Desired Qualifications
- Basic understanding of military protocol, support organizations, and family dynamics within a military setting
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