Front Desk Receptionist
On-site · Knoxville, Tennessee, United States
Job Summary
Front Desk Receptionist at United Urology Group who creates a positive first impression, schedules appointments (and testing per physician), collects co-pays, enters patient demographics into Practice Management and EHR, and ensures required documentation (driver’s license, insurance cards) is collected and scanned. Responsibilities include reviewing for completeness, reconciling payment batches daily, coordinating follow-up procedures, assisting with Phreesia registrations, and traveling to other sites within a reasonable geographic region. Requires high school diploma or GED, medical front office experience, strong customer service, familiarity with medical terminology (ICD-9, CPT-4), HIPAA compliance, and proficient computer skills. Typing proficiency (40 WPM) and ability to work in a fast-paced environment are included; travel to other sites is part of the role.
Required Qualifications
- Minimum High School Diploma or GED
- Minimum of two (2) years of front office experience, preferably in a medical setting
- 1 - 2 years of customer service
- Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes
- Strong communication skills, both verbal & written
- Proficient computer software and database skills
- HIPAA compliance
- Multitasking and proactive problem-solving
- Ability to type 40 Words Per Minute
- Travel: Ability to travel to other sites as necessary
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