FRONT DESK RECEPTIONIST
On-siteOrlando, Florida, United States
Job Summary
Welcome patients and visitors with a friendly, courteous manner while checking them in and verifying insurance and demographic information. Collect payments, maintain the reception area, and prepare charts, H&P packets, and recalls for the next clinic day. Input all forms and patient data into the system, complete MRI authorizations, and print daily fax folders. Filter and reassign tasks as needed, manage MA on-call urgent calls, and return patient inquiries promptly. Review weekly schedules, scan documents, and assist within the office or travel to other locations when required. Communicate effectively with clinical staff and diverse patient populations to support a patient-centered practice.
Required Qualifications
- High School diploma, GED or equivalent
- BLS Certificate
- 1-2 years of customer service
- Ability to problem solve as well as critical thinking
- Proficient in professional and effective communication skills
- Demonstrate a strong attention to detail and thoroughness
- Ability to communicate effectively with patients and staff via phone, in person and through email
- Ability to demonstrate leadership in resolving patient concerns
- Ability to establish relationships with a wide variety of people
- Ability to communicate calmly and clearly with providers and employees
- Ability to establish and maintain effective working relationships with coworkers and diverse patient populations
- Ability to work with computer and effectively use electronic medical records (EMR)
- Ability to work under pressure
- Ability and willingness to travel between offices on occasion is required
Desired Qualifications
- RMA Preferred
- 1 year of relevant call center or medical experience preferred
- 1 year of medical terminology preferred
- Knowledge of medical terminology
- Knowledge of the health care field
- Knowledge of legal and ethical considerations related to patient information
- Knowledge of counseling, conflict resolution, and customer service principles and applications
- Knowledge of Insurance and/or experience with verification of insurance eligibility
- Skill in putting information in preferred medical record system, meeting clinic standards
- Skill in diffusing tense situations through diplomatic problem-solving
- Skill in using computer and medical records software
- Skill in reading and following written and oral medical order
- Skill in handling several tasks simultaneously
- Skill intact and diplomacy in interpersonal interactions
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