FRONT DESK RECEPTIONIST

Greet, assist, and direct patients and visitors professionally while managing patient check-in, registration, and check-out processes. Obtain and verify demographic and insurance information, navigate insurance portals for coverage details, and enter accurate data into the electronic health record. Process payments, complete daily cash reconciliation, and schedule appointments while performing reminder and no-show calls. Manage incoming calls on a multi-line system, relay messages, and handle mail, faxes, and clerical duties. Coordinate with clinical staff to ensure timely patient care and provide coverage in other departments as needed. This role requires bilingual English and Spanish/Creole proficiency, computer skills, and health insurance verification knowledge. Shifts run Monday through Friday from 8 AM to 4 PM, with one evening shift from 12 PM to 8 PM and one rotating Saturday each month.