Front Desk Receptionist
On-siteTrinity, Florida, United States
Job Summary
Welcome patients personally or by telephone, explain available services and billing procedures, and schedule appointments while directing walk-ins and emergencies. Answer all incoming calls, route them to appropriate staff, and register patients per protocols to collect documentation, deposits, and co-pays. Generate required documents, verify insurance coverage, compute charges, and collect outstanding balances. Work closely with provider and medical assistant staff to ensure smooth patient flow, call patients to remind them of appointments, and follow up on no-shows daily. Communicate patient complaints to the clinic manager. This full-time role at Elite DNA Behavioral Health in Brandon requires strong sensory skills, computer proficiency, and bilingual Spanish ability.
Required Qualifications
- High school graduate/GED
- Formal training from a vocational school in lieu of the above
- One year of medical experience from a similar setting
- Friendly personality with the desire to work with the public
- Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations
- Ability to handle multi-functions
- Ability to work in a fast-paced office environment
- Ability to push, pull, lift, move, and/or carry up to 15 lbs
- Ability to perform focused work with close attention to detail
- Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm
- Ability to interact with others, both in person and through phone, e-mail, and written correspondence
- Ability to relate to patients, through familiarity with medical terminology and triage procedure
- Ability to relate to the public regardless of ethnic, religious and economic status
- Ability to communicate with people and understand their problems
- Must believe in health care with dignity for all
- Strong sensory skills, such as visual acuity, good hearing, and dexterity
- Ability to stand and sit for periods of time and to move constantly throughout the workday
- Good speaking and listening skills
- Knowledge of computers and Microsoft office
- Understanding of community-based organizations
Desired Qualifications
- Bilingual Preferred: Fluent in Spanish
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.