Front Desk Receptionist
On-siteWest Linn, Oregon, United States
Job Summary
Welcome patients, visitors, and vendors while directing them appropriately to ensure a positive first impression. Complete all required documentation, including intake forms and consents, and accurately enter patient demographics into the EMR system. Verify insurance eligibility, benefits, referrals, and authorizations prior to service, then process product sales and collect financial responsibilities such as co-pays and outstanding balances. Greet patients at check-out, review provider orders to coordinate follow-up care, and schedule appointments or create recalls as needed. Maintain patient flow, keep the office clean and organized, and balance daily collections while adhering to HIPAA and OSHA compliance standards. Work in a fast-paced dermatology clinic environment with frequent interactions with patients, providers, and staff.
Required Qualifications
- High school diploma or equivalent
- Ability to work efficiently in a fast-paced, high-volume environment
- Knowledge of medical terminology
- Knowledge of insurance verification
- Knowledge of scheduling processes
- Strong attention to detail
- Accuracy in data entry
- Accuracy in financial transactions
- Ability to perform repetitive tasks such as typing
- Ability to perform phone use
- Occasional lifting of up to 15 pounds
- Ability to take direction and feedback from Practice Administrator and Physician leadership
- Ability to work collaboratively with providers, leadership, and team members
- Ability to maintain regular attendance and punctuality
- Ability to maintain a professional appearance
- Ability to demonstrate honesty, integrity, and strong work ethic
- Ability to exhibit a team-first attitude
- Ability to consistently reflect a positive, patient-centered attitude
- Ability to maintain strict patient confidentiality in accordance with HIPAA regulations
- Ability to adhere to OSHA and all applicable healthcare compliance standards
- Ability to follow all company policies, procedures, and workflows
- Ability to provide excellent customer service with a positive, professional demeanor
- Ability to utilize proper telephone etiquette
- Ability to communicate effectively
- Ability to maintain a consistently positive attitude
- Ability to ensure smooth patient flow
- Ability to ensure accurate documentation
- Ability to ensure compliance with all regulatory and practice standards
- Ability to ensure front office and waiting area are clean, organized, and ready for daily operations
- Ability to open and prepare the office for business each day
- Ability to assist with end-of-day closing and security procedures
- Ability to greet patients at check-out
- Ability to provide prompt, courteous assistance
- Ability to review provider orders and treatment plans
- Ability to coordinate follow-up care
- Ability to schedule follow-up appointments
- Ability to enter patients into recall system
- Ability to process product sales
- Ability to maintain prescription logs accurately
- Ability to create recall appointments
- Ability to collect all patient financial responsibilities
- Ability to process refunds or apply credits
- Ability to communicate with billing department for approvals
- Ability to post charges daily
- Ability to balance daily collections
- Ability to reconcile deposits
- Ability to enter into Daily Net Revenue (DNR) tracking system
- Ability to prepare and complete daily bank deposits
- Ability to welcome patients, visitors, and vendors in a friendly, prompt, and professional manner
- Ability to direct patients appropriately
- Ability to ensure completion of all required documentation
- Ability to accurately enter and/or update patient demographics in the EMR system
- Ability to verify insurance eligibility, benefits, referrals, and authorizations
- Ability to communicate delays or issues to clinical staff
- Ability to report broken equipment, safety hazards, or facility concerns to management promptly
- Ability to complete all assigned tasks within established timelines
- Ability to maintain a professional demeanor at all times
- Ability to demonstrate a willingness to support clinic operations as needed
- Ability to reflect a positive attitude
- Ability to perform prolonged periods of sitting
- Ability to perform prolonged periods of standing
- Ability to perform prolonged periods of computer use
Desired Qualifications
- 1–3 years of medical front office or customer service experience
- Dermatology or specialty clinic experience
- Experience with EMR/practice management systems
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