Front Desk Receptionist
$39,000,000–$45,760,000 year
On-siteToledo, Ohio, United States
Job Summary
Greet clients, visitors, and staff while managing front office operations, scheduling appointments in the Electronic Health Record, and coordinating telehealth access via the ANEW Doxy platform. Monitor incoming Millennium Laboratory toxicology results, notify clinical staff of positive findings, and upload reports while maintaining strict HIPAA and 42 CFR Part 2 confidentiality. Assist with check-in/check-out procedures, process mail, manage office and clinical inventory, and prepare daily client snacks and refreshments. Serve as a liaison between administrative and clinical teams to facilitate communication and report operational needs to leadership. Maintain a clean, organized reception area and waiting space in full compliance with organizational policies and regulatory standards.
Required Qualifications
- High School Diploma or GED
- Valid Ohio driver's license with an acceptable driving record if transportation responsibilities are assigned
- Ability to sit, stand, and walk throughout the workday
- Frequent use of computers, telephones, printers, and other office equipment
- Ability to occasionally lift and carry up to 25 pounds
Desired Qualifications
- Associate's Degree
- Minimum of one (1) year of receptionist or administrative experience
- Experience in healthcare, behavioral health, or substance use treatment
- Proficiency with Microsoft Office Suite and the ability to learn Electronic Health Record systems
- Strong organizational, communication, customer service, and multitasking skills
- Ability to maintain professionalism and confidentiality in a behavioral healthcare setting
- Professionalism and exceptional customer service
- Compassion and trauma-informed communication
- Organization and attention to detail
- Time management and prioritization
- Confidentiality and ethical practice
- Teamwork and collaboration
- Adaptability and problem-solving
- Initiative and accountability
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