Front Desk Reception Agent
On-site · Austin, Texas, United States
Job Summary
Front Desk Reception Agent at Fairmont Austin responsible for greeting guests, checking in/out and settling accounts, assisting guests with hotel facilities, responding to guests at the Reception Desk, driving up-sell of room brands, and upholding service standards and safety policies. Must be proficient in English (verbal and written), able to type 25 WPM, present professionally, and demonstrate strong interpersonal and problem-solving abilities while thriving in a fast-paced, team-focused environment. The role emphasizes guest service excellence, adherence to department policies, and contributing to a welcoming guest experience. Employee benefits include PTO, medical/dental/vision, 401K, discounted rates, learning programs, and development opportunities.
Required Qualifications
- Previous customer-related experience preferred
- Proficiency in English (verbal and written)
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- PMS experience an asset
- Previous PMS experience an asset
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.