Front Desk
On-siteOgden, Utah, United States
Ogden, Utah, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Front Desk Agent serves as the first point of contact for guests, handling check-in/check-out, answering inquiries, providing information on hotel services and local attractions, securing payments, and maintaining records in the property management system. Responsibilities include resolving guest issues, coordinating with housekeeping and maintenance to ensure room readiness, promoting hotel services, handling reservations and cancellations, maintaining a clean lobby/front desk, and upholding the hotel’s service standards with professionalism and multitasking in a fast-paced hospitality environment.
Required Qualifications
- High school diploma or equivalent
- Hospitality or customer service training preferred
- Previous experience in a front desk, reception, or customer service role
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Strong communication, problem-solving, and interpersonal skills
- Flexible schedule availability, including evenings, weekends, and holidays
- Some locations may require a Drivers’ License and insurability to operate company vehicles
- Bilingual skills are a plus
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