Front Desk
On-siteSacramento, California, United States
Job Summary
Greet and welcome guests upon arrival, performing accurate check-in and check-out procedures while answering phone calls and handling guest inquiries. Secure payment methods, issue room keys, and maintain records in the property management system, resolving complaints promptly and escalating issues as needed. Coordinate with housekeeping and maintenance to ensure room readiness, promote hotel services, and assist with reservations and cancellations. Maintain lobby cleanliness, follow security procedures, and monitor guest access. Some properties require driving hotel shuttles or guest cars. Requires a high school diploma, strong communication skills, and availability for evenings, weekends, and holidays.
Required Qualifications
- High school diploma or equivalent
- Previous experience in a front desk, reception, or customer service role
- Strong communication, problem-solving, and interpersonal skills
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Drivers' License
- Insurability to operate company vehicles
- Ability to stand for extended periods (up to 8 hours)
- Frequent use of hands and arms for typing, phone handling, and guest interactions
- Occasionally lift or carry items up to 25 pounds (luggage or supplies)
- Ability to bend, stoop, and reach as required
- Clear verbal communication
- Professional appearance at all times
Desired Qualifications
- hospitality or customer service training
- PMS experience
- Bilingual skills
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