Front Desk Patient Specialist

Patient Services Coordinator at CORA Physical Therapy focused on welcoming patients, managing front-desk duties, and delivering excellent customer service. Responsibilities include greeting patients in-person and via phone, screening and routing calls, verifying outpatient therapy insurance benefits and explaining financial responsibilities (co-pays, deductibles, co-insurance), handling referrals and prescriptions, scanning documents, collecting payments, balancing daily receipts, and maintaining a clean, welcoming clinic environment in accordance with CDC guidelines. Requirements include a high school diploma or GED, recent customer service experience, proficiency with Microsoft Word and Excel, and strong communication, organization, and time-management skills. Preferred qualifications include healthcare-office experience, familiarity with basic medical terminology, and Spanish fluency. The role is located in Saint Petersburg, FL (US).