Front Desk - Patient Service Specialist
On-siteAlbuquerque, New Mexico, United States
Job Summary
Welcome patients, direct them to service areas, and register individuals with accuracy. Assist with check-in, check-out, payment collection, and scheduling while verifying insurance and patient information. Troubleshoot appointment issues, provide MRI registration, and schedule physical therapy evaluations. Collect medical records requests, paperwork, and fees for the Motion Shop, then submit them to appropriate departments. Maintain lobby cleanliness, report safety concerns, and ensure strict confidentiality per HIPAA guidelines. Work a flexible schedule including evenings and weekends, standing most of the time, with potential travel to other clinic locations.
Required Qualifications
- High School Diploma or GED
- Associate degree
- Minimum of two (2) years of relevant experience
- medical practice experience
- Ability to understand, read, write, and speak English
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages
- Ability to work a flexible schedule including evenings and weekends
- Travel to other sites
- Ability to stand most of the time
- Ability to walk
- Ability to sit
- Ability to use hands to finger, handle, or feel objects, tools, or controls
- Ability to reach with hands and arms
- Ability to climb stairs
- Ability to balance
- Ability to stoop, kneel, bend, crouch or crawl
- Ability to talk or hear
- Ability to taste or smell
- Ability to lift and/or move up to 20 pounds
- Vision correctable to 20/20
- Hearing in the normal range
- Exhibit an understanding of healthcare regulatory and compliance policy (e.g. HIPAA) as it relates to a medical clinic environment
- Exhibit working knowledge of the clinic policies and procedures
- Knowledge of New Mexico Orthopaedics policies and procedures and healthcare regulatory and compliance policies
- Ability to handle multiple simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner
- Exhibit patience in high stress situations and handle confrontations with poise and efficiency
- Must be highly organized, timely and thorough
- Must be able to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency
- Ability to establish and maintain effective working relationships with staff, co-workers, patients, and management team
- High integrity, including maintenance of confidential information
- Ability to effectively present information, respond to questions and professionally interact with physicians, managers, employees, patients, vendors, and the public
- Ability to successfully communicate with others both in person and over the phone
- Ability to read, analyze and interpret medical information, technical procedures and/or general business information
- Ability to recognize and define problems, collect data, establish facts, draw conclusions and correct errors
- Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables
- Strong computer and phone skills, including multi-line phones
- Excellent grammar and spelling skills
- Exceptional customer service skills
- Knowledge of basic medical terminology, coding, eligibility and prior authorization knowledge and office procedures
- Regular and reliable attendance
Desired Qualifications
- Associate degree
- Ability to understand and speak Spanish
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.