Front Desk Overnight Full-Time Associate

Job Summary

Required Qualifications

• •Exhibit a positive and upbeat attitude.
• •Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• •Pride yourself on your work while being punctual, reliable, and dependable.
• •Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• •Act with integrity and show respect to everyone around you.
• •Exhibit strong communication skills and have an ability to listen and empathize.
• •Inspire and motivate others to achieve their goals.
• •Are a quick study with the ability to apply what you have learned during online and hands-on training.
• •Flexible for opening or closing shifts.
• •Communicates and interacts with members (as well as potential members) in a way that exceeds expectations.
• •Listen to staff and members. View the situation from everyone's perspective working together to resolve the issue.
• •Recognize and define the problem. Provide solutions using all resources available.
• •Be the face of our club, always say hello and goodbye to our guest.
• •Be knowledgeable of our offerings, answer phones courteously and assist callers with their Planet Fitness questions.
• •Facilitate an unforgettable experience at our front desk: check-in members, assist with billing inquiries, provide legendary tours, actively listen to member questions and escalate for a solution, log amenities to track usage and club performance.
• •Be aware of company promotions, events and changes that will have an impact on the member experience.
• •Be the expert of our POS system.
• •Daily upkeep of our entryway, always have an eye for keeping the front of our house clean! This includes our windows, lobby and front desk, and any other area that needs attention.
• •Focus on completion of our training courses and actively seek opportunities for additional development.

Desired Qualifications

• •Language: Bilingual a plus.