Front Desk Manager - Oasis at Death Valley
$53,768–$53,768 year
On-siteDeath Valley, California, United States
Job Summary
Supervise front office staff daily, including Guest Service agents, PBX, Concierge, and Bell staff, while scheduling operations to maximize revenue and occupancy. Coordinate training for new and ongoing staff, conduct annual reviews, and administer corrective action as needed. Perform rooms balancing, manage VIP and tour group bookings, and monitor reservation accuracy through OTAs. Assume Guest Service Agent, Night Audit, and Supervisor duties when necessary, maintaining key control and guest security. Work closely with Housekeeping to ensure public areas are clean and maintain room inventory for out-of-order or maintenance issues. Complete all required reports accurately and timely.
Required Qualifications
- At least 2 years management experience preferably in guest service setting
- Previous Hotel Front Desk Management and or Supervisory experience
- Excellent written and verbal communication skills with the ability to professionally interact with guests, clients, and employees
- Previous experience with front desk operating systems, telecommunication systems, ordering systems
- Advanced computer skills to quickly learn POS systems and other front office systems
- Knowledge of and implementation of AAA 3 and 4 Diamond standards
- Working knowledge of Front Office operations
- Possess valid Driver's License and comply with the Oasis at Death Valley Company Vehicle Policy
Desired Qualifications
- At least 2 years management experience preferably in guest service setting
- Previous Hotel Front Desk Management and or Supervisory experience
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