Front Desk Manager
On-site · Doha, Baladīyat ad Dawḩah, Qatar
Job Summary
Front Desk Manager at Marriott International oversees day-to-day front office operations (Bell/Door Staff, Switchboard, Guest Services/Front Desk), supervises staff, and drives guest satisfaction and financial performance. Responsibilities include managing daily operations, setting goals, resolving guest complaints, supervising staffing levels, maintaining open communication with employees, and ensuring adherence to policies to maximize room revenue and occupancy. Requires leading and mentoring staff, delivering exceptional customer service, training and coaching, and coordinating with management to meet departmental objectives. Education paths include a high school diploma or GED with 2 years of guest services/front desk experience, or a 2-year degree in Hotel/Restaurant Management, Hospitality, or related field. Marriott emphasizes equal opportunity and non-discrimination.
Required Qualifications
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
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