Front Desk Manager - Limelight Boulder
$60,000–$75,000 year
On-siteBoulder, Colorado, United States
Job Summary
Oversee daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries. Lead and train front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. Hire, train, and monitor staff while coaching them on all job duties. Welcome guests upon arrival, assign rooms, and select blocks for arriving guests. Accept reservations, changes, and cancellations, then receive payment and process check-outs. Keep track of occupancy, generate reports, and coordinate with housekeeping to ensure rooms are ready. Work in the Alice system to impute maintenance requests and create a schedule for staff.
Required Qualifications
- High School Diploma or high school equivalent
- Ability to stand, walk or be on your feet for extended periods of time
- Ability to occasionally lift, push or pull up to 50 lbs. individually or with assistance
Desired Qualifications
- College degree in related field
- 1 year of management experience
- 3 years of front desk experience
- Knowledge in computer programs such as Microsoft Office
- Proficient knowledge in company policies and procedures
- Detailed knowledge of internal processes, workflows, and decision-making protocols
- Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
- Proficient knowledge of industry regulations and how they affect business operations
- Skill in assigning tasks and responsibilities to team members based on their strengths
- Ability to work effectively with different departments to achieve business objectives
- Skills in managing relationships with both internal and external stakeholders
- Ability to delegate tasks effectively, empowering teams while maintaining accountability
- Ability to handle interpersonal and team conflicts in a constructive manner
- Ability to handle difficult customer interactions and ensure high levels of satisfaction
- Ability to manage multiple priorities and projects simultaneously without sacrificing quality
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