Front Desk Manager
On-siteLittle London, Westmoreland, Jamaica or Little London, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Oversee front desk operations by greeting guests, addressing inquiries, and managing booking systems for park attractions and accommodations. Train and supervise staff, create shift schedules, and conduct performance reviews to ensure adequate coverage during peak times. Define front desk objectives, maintain a clean reception area, manage office supplies, and handle appointment scheduling for special events. Generate reports on bookings and guest feedback, manage related budgets, and ensure exceptional customer service. This role requires a Bachelor's degree in hospitality management and two years of experience in the recreation industry.
Required Qualifications
- Minimum of two years of experience in a similar role within the hospitality or recreation industry
- Exceptional written and verbal communication skills are essential
- Proven ability to lead a team effectively while providing outstanding customer service
Desired Qualifications
- Bachelor's degree in hospitality management or a related field is preferred
- Proficiency in hotel management software is advantageous
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.