Front Desk Manager
$70,000–$80,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Manage the Front Office operation by assisting the Director and Assistant Director with shift coverage, lobby presence, and support for F&B, Housekeeping, and Engineering. Balance room inventory, monitor the Nor 1 upsell program, and handle guest special requests, complaints, and emergencies while maintaining Paramount standards across all lobby and F&B areas. Coach hourly associates, administer discipline, manage payroll and attendance via ADP, and perform Night Audit functions and report distribution. Attend periodic meetings to promote morale and productivity, participate in M.O.D. coverage, and contribute to solutions for identified problem areas.
Required Qualifications
- At least 5 years of progressive experience in a hotel or related field
- 2-year college degree and a minimum of 3 years of progressive experience in a related field
- 4-year degree and a minimum of 1 year of progressive experience in a related field
- Previous supervisory responsibilities
- Proficiency in Windows
- Proficiency in Company approved spreadsheets
- Proficiency in word processing
- Ability to effectively communicate both verbally and written
- Ability to listen to, understand, and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Ability to handle problems, including anticipating, preventing, identifying and solving problems as necessary
- Ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
- Ability to maintain confidentiality of information
- Ability to maintain regular attendance in compliance with Highgate Hotel Standards
- Ability to maintain high standards of personal appearance and grooming
- Ability to wear nametags
- Ability to comply with Highgate Hotel Standards and regulations
- Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Desired Qualifications
- Long hours sometimes required
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