Front Desk Manager

Oversee front office operations by registering guests, processing payments, managing check-ins and check-outs, and resolving minor complaints. Supervise Guest Service Representatives through interviewing, hiring, scheduling, training, and performance evaluation while ensuring compliance with employee handbooks. Forecast rooms and revenue for hotel departments, participate in weekly revenue meetings, and balance daily sales. Maintain department budgets by controlling office product expenses and implementing new policies. Coordinate with the revenue manager on selling strategies and guest service action plans. Answer inquiries regarding hotel services and facilitate classes for new hires.