Front Desk Manager
On-siteNew York City, New York, United States or New York, United States
Job Summary
Manage all Front Desk functions and team members by directing service philosophies, developing goals, and resolving guest complaints or disputes. Observe staffing levels to meet operational and financial objectives while coaching staff on credit policies, same-day selling, and guest service standards. Lead department meetings to communicate clear Front Office goals and advocate sound business decision-making through honest, collaborative relationships. Handle interpersonal conflicts, mentor team members on skill development, and gather guest feedback to improve product quality. Maintain confidentiality and leverage PMS system data to prioritize tasks effectively.
Required Qualifications
- High school diploma or equivalent
- Previous Front Office management experience
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Desired Qualifications
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- Excellent verbal and written English communication skills
- second language helpful
- Ability to access, retrieve, and leverage information from the hotel PMS system
- Ability to multitask and prioritize
- Excellent problem solving and creative thinking skills
- Ability to maintain the confidentiality of information
- Strong leadership and communication skills
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- Strong computer skills
- Effective listening skills to understand and clarify concerns from team members and guests
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