Front Desk Manager
On-siteHyderabad, Telangana, India
Hyderabad, Telangana, IndiaOn-siteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Define front desk objectives and procedures while supervising all front desk activities, including bookings, appointments, phone calls, and emails. Tending to guests' complaints and questions, handle walk-in and telephonic enquiries to maintain accurate visitor records. Ensure the reception area remains clean and organized while administering staff and overseeing housekeeping and office support. Update records through administrative duties and resolve client queries within the specified turnaround time. Maintain strong interpersonal skills and presentable grooming standards to deliver exceptional customer service.
Required Qualifications
- Bachelor's degree in hospitality or similar
- Excellent written and verbal communication skills in English
- A minimum of 2 years of experience as a front desk manager or similar
- Good understanding of procedures and practices in the hospitality industry
- Strong organisational and time management skills
- The ability to provide exceptional customer service
- Basic Excel knowledge and an aptitude to be trained and be able to use any other software
- Shall have strong interpersonal skills
- The Incumbent must be organised and detail-oriented as a person
- One shall have an outstanding ability to stay calm under pressure
- A person should be highly presentable with good grooming and clothing standards
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