Front Desk Manager
On-siteLouisville, Kentucky, United States
Job Summary
Oversee daily Front Office operations by supervising staff, managing check-in/check-out processes, and ensuring Standard Operation Procedures are followed. Maximize room revenue and guest satisfaction through inventory control, expense monitoring, and handling special requests or conflicts. Motivate, coach, and discipline Front Office Agents while establishing positive relationships across all hotel departments. Manage team schedules, approve vacation, control overtime, and maintain accurate logs and daily reports. Communicate with the Director of Operations regarding irregularities and budget elements as assigned. Work a flexible schedule including nights, holidays, and weekends.
Required Qualifications
- Minimum 5 years Front Office experience in a hotel
- Professional appearance and demeanor
- Ability to communicate effectively with all levels of Management
- Ability to handle stress and pressure while maintaining composure
- Ability to resolve problems effectively and in a positive manner
- Ability to effectively deal with internal and external customers
- Detail oriented and have strong organizational skills
- Must have proper telephone etiquette
- Must be able to multi-task and to meet deadlines
- Ability to read, write and speak English
- Basic mathematical skills and considerable skills using a calculator
- Must be able to work a flexible schedule including nights, holidays and weekends
Desired Qualifications
- College Degree
- Minimum 3 years of a lead role or supervisory experience
- Prior experience using Epitome
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