Front Desk Manager
On-siteBloomington, Indiana, United States
Job Summary
Respond to all guest requests, complaints, and accidents at the Front Desk or through Reservations with an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction while maximizing room revenue and occupancy by reviewing daily status, analyzing rate efficiency, and monitoring credit reports. Motivate, coach, counsel, and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s, including conducting interviews, performance appraisals, and staff training. Supervise the Night Audit function, maintain key control systems, and ensure accurate cash handling and billing. Prepare employee schedules, review payroll hours, and coordinate with Accounting on follow-up items such as returned checks and credit card discrepancies. Monitor the P.B.X. console, operate the Front Office computer system, and enforce all hotel credit policies and house rules. Maintain an organized filing system, manage "Lost and Found" procedures, and assist the General Manager in implementing emergency procedures.
Required Qualifications
- At least 5 years of progressive experience in a hotel or a related field
- 2-year college degree and 3 or more years of related experience
- 4-year college degree and at least 1 year of related experience
- Supervisory experience
- Proficiency in Windows operating systems
- Proficiency in company approved spreadsheets
- Proficiency in word processing
- Valid driver's license from the applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high pressure situations
- Ability to maintain composure and objectivity under pressure
- Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Ability to be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic functions
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.