Front Desk Manager
On-siteAlgiers, Algiers, Algeria
Job Summary
Lead the pre-opening setup of the Front Office department by recruiting and training reception, concierge, and standard teams. Establish SOPs for check-in/check-out, complaint management, and the Sofitel loyalty program while preparing emergency and security protocols. Supervise daily guest arrival, registration, and departure operations to ensure personalized service standards, manage guest complaints to full resolution, and optimize occupancy rates through coordination with Reservations and Revenue Management. Develop 24/7 team schedules, monitor performance metrics including guest satisfaction and upselling, and oversee cash handling, billing, and internal control procedures. Requires a hotel management diploma, 5+ years of Front Office experience, and fluency in French and Arabic.
Required Qualifications
- Diplôme en hôtellerie, tourisme ou gestion hôtelière ou équivalent
- Expérience confirmée (5 ans minimum) en Front Office
- Maîtrise du français et de l'arabe
- anglais courant indispensable
- Maîtrise des systèmes PMS (Opera), outils de réservation et de facturation
- Connaissance des standards de service de luxe et des procédures de sécurité hôtelière
- Excellent sens du relationnel
- leadership
- diplomatie et sang-froid
- Réactivité et capacité à travailler sous pression, notamment en contexte d'ouverture d'hôtel
Desired Qualifications
- Expérience en pré-ouverture d'hôtel fortement appréciée
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