Front Desk Lead - Residence Inn Manhattan Beach

Job Summary

Required Qualifications

• •High School diploma or equivalent
• •College course work in related field preferred
• •Experience in a hotel or a related field
• •Leadership experience
• •Positive and upbeat personality
• •Desire to deliver outstanding customer service
• •Ability to multi-task
• •Detail-oriented
• •Problem solving ability
• •Ability to convey information and ideas clearly
• •Ability to evaluate and select among alternative courses of action quickly and accurately
• •Ability to work well in stressful high pressure situations
• •Ability to be effective in handling problems in the workplace
• •Ability to anticipate, prevent, identify, and solve problems
• •Ability to listen, understand, and clarify issues raised by co-workers and guests
• •Ability to work with and understand financial information and data
• •Ability to perform basic arithmetic functions
• •Ability to maintain composure and objectivity while under pressure
• •Ability to maintain high standards of personal appearance and grooming
• •Ability to wear the proper uniform and name tag
• •Regular attendance in compliance with Aimbridge Hospitality standards
• •Ability to comply with Aimbridge Hospitality standards and regulations
• •Ability to maintain a friendly and warm demeanor
• •Ability to conduct thorough orientation for other Guest Services Agents
• •Ability to attend meetings as required by management
• •Ability to perform any other duties as requested by management
• •Ability to use proper two-way radio etiquette
• •Ability to fully comprehend and operate all relevant aspects of the Front Desk computer system
• •Ability to be attentive, friendly, helpful, and courteous to all guests, managers, and associates
• •Ability to obtain all necessary information when taking room reservations
• •Ability to follow rate quoting scenario
• •Knowledge of and ability to assist in emergency procedures
• •Ability to handle check-ins and check-outs in a friendly, efficient, and courteous manner
• •Ability to establish and maintain good communications and teamwork with fellow associates and other departments
• •Ability to follow all Aimbridge Hospitality credit policies
• •Ability to be aware of all rates packages and special promotions
• •Ability to be familiar with all in house groups
• •Ability to be aware of closed out and restricted dates
• •Ability to be familiar with all Aimbridge Hospitality policies and house rules
• •Ability to be familiar with hospitality terminology
• •Ability to handle requests for information, mail, and messages in an efficient and courteous manner
• •Ability to answer guest inquiries about hotel service facilities and hours of operation
• •Ability to answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• •Ability to greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards
• •Ability to approach all encounters with guests and associates in a friendly service oriented manner
• •Ability to ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms
• •Ability to maintain proper operation of the telephone switchboard
• •Ability to ensure that all Aimbridge Hospitality performance standards are met

Desired Qualifications

• •College course work in related field
• •Experience in a hotel or a related field
• •Leadership experience
• •Positive and upbeat personality
• •Desire to deliver outstanding customer service
• •Ability to multi-task
• •Detail-oriented
• •Problem solving ability
• •Ability to convey information and ideas clearly
• •Ability to evaluate and select among alternative courses of action quickly and accurately
• •Ability to work well in stressful high pressure situations
• •Ability to be effective in handling problems in the workplace
• •Ability to anticipate, prevent, identify, and solve problems
• •Ability to listen, understand, and clarify issues raised by co-workers and guests
• •Ability to work with and understand financial information and data
• •Ability to perform basic arithmetic functions
• •Ability to maintain composure and objectivity while under pressure
• •Ability to maintain high standards of personal appearance and grooming
• •Ability to wear the proper uniform and name tag
• •Ability to maintain regular attendance in compliance with Aimbridge Hospitality standards
• •Ability to comply with Aimbridge Hospitality standards and regulations
• •Ability to maintain a friendly and warm demeanor
• •Ability to conduct thorough orientation for other Guest Services Agents
• •Ability to attend meetings as required by management
• •Ability to perform any other duties as requested by management
• •Ability to use proper two-way radio etiquette
• •Ability to fully comprehend and operate all relevant aspects of the Front Desk computer system
• •Ability to be attentive, friendly, helpful, and courteous to all guests, managers, and associates
• •Ability to obtain all necessary information when taking room reservations
• •Ability to follow rate quoting scenario
• •Knowledge of and ability to assist in emergency procedures
• •Ability to handle check-ins and check-outs in a friendly, efficient, and courteous manner
• •Ability to establish and maintain good communications and teamwork with fellow associates and other departments
• •Ability to follow all Aimbridge Hospitality credit policies
• •Ability to be aware of all rates packages and special promotions
• •Ability to be familiar with all in house groups
• •Ability to be aware of closed out and restricted dates
• •Ability to be familiar with all Aimbridge Hospitality policies and house rules
• •Ability to be familiar with hospitality terminology
• •Ability to handle requests for information, mail, and messages in an efficient and courteous manner
• •Ability to answer guest inquiries about hotel service facilities and hours of operation
• •Ability to answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• •Ability to greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards
• •Ability to approach all encounters with guests and associates in a friendly service oriented manner
• •Ability to ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms
• •Ability to maintain proper operation of the telephone switchboard
• •Ability to ensure that all Aimbridge Hospitality performance standards are met