Front Desk Lead
On-siteTifton, Georgia, United States or Valdosta, Georgia, United States
EXPIREDTifton, Georgia, United States or Valdosta, Georgia, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Coordinate front desk operations by supervising staff, managing scheduling accuracy, and resolving escalated patient concerns. Greet patients, verify appointments, collect documentation and co-pays, and process insurance eligibility checks within the practice management system. Troubleshoot cash reconciliation, audit inventory, and maintain HIPAA compliance while leading daily team huddles. Maintain facility standards and assist with patient chart preparation. All duties of a Front Desk Associate are maintained under the Lead title, including patient-facing responsibilities.
Required Qualifications
- High School Diploma or the equivalent years related experience
- Minimum of 1-year medical office experience
- Strong reliability with good attendance and punctuality
- Exercises sound judgment in responding to inquiries
- Strong interpersonal and communication skills
- Attention to detail for accurate data entry and insurance verification
- strong organizational skills
- Intermediate understanding of healthcare insurance payors and programs
- Ability to multitask in a fast-paced environment
- Familiarity with healthcare regulations (HIPAA, privacy laws)
- Basic math and cash handling
- Excellent customer service skills
Desired Qualifications
- Nextech/ICP experience
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