Front Desk Lead - Mid shift
On-siteWilliston, North Dakota, United States
Job Summary
Greet and register guests, handle check-ins and check-outs, and manage reservations while maximizing room revenue. Conduct thorough orientation for new Guest Services Agents and assist with higher-level concerns or complex projects. Operate the telephone switchboard, process mail and messages, and answer inquiries regarding hotel services, dining, and transportation. Maintain proper operation of the Front Desk computer system, follow credit policies, and assist in emergency procedures as required. Work a mid-shift schedule with varying hours according to hotel needs, maintaining high standards of personal appearance and grooming.
Required Qualifications
- High School diploma or equivalent
- College course work in related field preferred
- Experience in a hotel or a related field
- Leadership experience
- Positive and upbeat personality
- Desire to deliver outstanding customer service
- Ability to multi-task
- Detail-oriented
- Problem solving ability
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high pressure situations
- Ability to handle problems in the workplace including anticipating preventing identifying and solving problems
- Ability to listen to understanding and clarifying the issues raised by co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic functions
- Ability to maintain composure and objectivity while under pressure
- Ability to maintain high standards of personal appearance and grooming
- Ability to wear the proper uniform and name tag when working
- Ability to maintain regular attendance in compliance with Aimbridge Hospitality standards
- Ability to comply at all times with Aimbridge Hospitality standards and regulations
- Ability to maintain a friendly and warm demeanor at all times
- Ability to establish and maintain good communications and team work with fellow associates and other departments within the hotel
- Ability to follow all Aimbridge Hospitality credit policies
- Ability to be aware of all rates packages and special promotions
- Ability to be familiar with all in house groups
- Ability to be aware of closed out and restricted dates
- Ability to obtain all necessary information when taking room reservations
- Ability to follow rate quoting scenario
- Ability to be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology
- Knowledge of and ability to assist in emergency procedures
- Ability to handle check-ins and check-outs in a friendly efficient and courteous manner
- Ability to fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Ability to be attentive friendly helpful and courteous to all guests managers and all other associates
- Ability to use proper two-way radio etiquette at all times when communicating with other associates
- Ability to attend meetings as required by management
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Leadership experience
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