Front Desk Lead - HALL Arts Hotel

Lead a Front Desk team in a luxury hotel environment, supervising front desk operations, guiding Guest Service Agents, and ensuring exceptional guest service during check-in, stay, and check-out. Responsibilities include overseeing daily front desk activities, aiding in reservations, room assignments, and billing procedures, assisting with training and mentoring new team members, resolving guest concerns, coordinating with other departments, and maintaining professional front office operations. Requires 2–3 years of front desk or guest services experience, strong communication and organizational skills, familiarity with hotel PMS, and a reliable, customer-focused leadership presence.