Front Desk Lead
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Assist guests efficiently, courteously, and professionally, addressing concerns promptly to ensure satisfaction. Post guest charges, collect payments, and follow cash handling procedures while managing mail and messages with privacy. Maintain high service standards by staying knowledgeable about hotel brands, travel programs, and special offers. Communicate guest feedback effectively to departments and management while responding quickly to calls, lobby visitors, and team members. Maintain full knowledge of hotel safety and emergency procedures. Work varied shifts including evenings, weekends, and holidays. Join Concord Hospitality where we invest in associates through training and development at all levels, built on cornerstones of Quality, Integrity, Community, Profitability, and FUN.
Required Qualifications
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Desired Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
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