Front Desk Lead
On-siteGreensboro, North Carolina, United States
Greensboro, North Carolina, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Oversee daily front desk operations by managing guest check-ins and check-outs, handling cash and credit card transactions, and ensuring accurate daily reconciliations. Supervise front desk staff during assigned shifts, monitor reservation systems, and coordinate with housekeeping and maintenance to meet guest needs. Address guest inquiries, complaints, and service recovery situations while assisting with onboarding and training new associates. Maintain accurate guest records, prepare daily reports, and support audits to uphold brand standards and occupancy goals.
Required Qualifications
- High school diploma or equivalent
- 2+ years of hotel front desk or hospitality experience
- Ability to work flexible schedules, including nights, weekends, and holidays
- Ability to stand for extended periods
- Ability to lift up to 25 pounds occasionally
Desired Qualifications
- Associate's or bachelor's degree
- Previous supervisory or leadership experience
- Proficiency in hotel property management systems (PMS) and Microsoft Office
- Strong customer service, communication, and problem-solving skills
- Ability to work in a fast-paced hospitality environment
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