FRONT DESK LEAD
On-siteVancleave, Mississippi, United States
Job Summary
Oversee daily clinic operations by preparing the front desk, managing receptionist schedules, and coordinating patient flow while serving as the on-site point of contact for physicians. Resolve front-line patient complaints, troubleshoot IT issues with the Help Desk, and place maintenance work orders. Assist staff with check-in/check-out processes during busy periods, monitor and order supplies, and ensure exam areas remain clean and stocked. Prepare various reports and oversee clinic closing procedures. Participate in developing department goals and systems to improve efficiency. Maintain a valid Mississippi driver's license to travel to all clinic locations as needed.
Required Qualifications
- High school diploma or 1-3 years' of Medical Office Administration
- Exceptional customer service, interpersonal skills, and communication
- Proficiency of electronic records systems
- Must have strong data entry skills
- Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions
- Must demonstrate ability to analyze data and resolve complex
- Must have the ability to work independently while managing time and workload
- Must be able to demonstrate the ability to work independently within interpretive guidelines, and perform effectively in a fast-paced and constantly changing environment
- Must be able to build and maintain effective working relationships with patients, employees, and physicians
- Must be able to demonstrate a strong sense of customer-focus
- Must be able to demonstrate exceptional written and verbal communication
- Must have and maintain a valid Mississippi driver's license and be able to travel to all clinic locations, as needed
- Must have the ability to work overtime
- Must have the ability to meet the physical requirements necessary to successfully perform required job duties
Desired Qualifications
- Prior supervisory experience highly preferred
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