Front Desk, Intake Coordinator

Front Desk, Intake Coordinator for New Day Recovery in Niles, OH. The role serves as the first point of contact for clients, families, referral sources, and community partners. Responsibilities include greeting clients, answering and directing calls, supporting intake and admissions, entering demographic, insurance, and referral information into the EMR, explaining intake paperwork and program expectations, maintaining intake logs and front desk records, coordinating communication between clinical/medical/administrative teams, providing compassionate support in emotionally sensitive situations, and maintaining HIPAA/confidentiality standards. Preferred experience in healthcare/behavioral health or medical office settings, familiarity with EMR/EHR, strong communication and multitasking skills, proficiency with Microsoft Office, and the ability to stay calm in fast-paced environments.