Front Desk - Host
$7,250–$13,500 year
On-siteMadison, Wisconsin, United States
Job Summary
Greet guests upon entering, coordinate game rentals, merchandise sales, and telephone requests, and manage wait times by directing flow from the front doors. Process transactions accurately, reconcile monies, and deliver silverware while bussing and cleaning tables to drive table turn timing. Ensure the Front Desk and Host station is stocked and clean, conduct merchandise inventory, and notify the manager of unhappy guests or unusual matters. Maintain a cooperative climate with team members and rotate seating appropriately. Work days, nights, and weekends in a noisy, fast-paced environment, standing and walking 100% of the shift while lifting up to 30 pounds.
Required Qualifications
- Must be friendly and able to smile frequently
- Must demonstrate ability to read and communicate in English
- Must be able to articulate clear greetings, requests for assistance, and farewells to Guests
- Must be skilled at calmly responding to dissatisfied Guests and calling issues to Manager's attention
- Must be at least 16 years of age
- Work days, nights, and/or weekends as required
- Work in noisy, fast paced environment with distracting conditions
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Move about facility and stand for long periods of time
- Walk or stand 100% of shift
- Reach, bend, and stoop frequently
Desired Qualifications
- Restaurant, retail, or cashier experience preferred, but not required
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