Front Desk / Host
$11,000–$14,800 year
On-siteCleveland, Ohio, United States
Job Summary
Greet guests with enthusiasm upon entry, coordinate game rentals, merchandise sales, and telephone inquiries while managing flow from the front doors. Process transactions accurately, deliver silverware as guests are seated, and reconcile monies from banks. Prepare shifts by stocking menus, silverware, and Power cards, then review cleanliness and organization of the Front Desk and Host station. Direct guests as needed, manage wait times, and notify the manager of unhappy guests or unusual matters. Buss and clean tables to drive table turn timing, rotating seating appropriately to ensure fairness. Maintain a cooperative working climate with all team members and foster maximum morale and productivity.
Required Qualifications
- Must be friendly and able to smile frequently
- Must demonstrate ability to read and communicate in English
- Must be able to articulate clear greetings, requests for assistance, and farewells to Guests
- Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention
- Must be at least 16 years of age
- Work days, nights, and/or weekends as required
- Work in noisy, fast paced environment with distracting conditions
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Move about facility and stand for long periods of time
- Walk or stand 100% of shift
- Reach, bend, and stoop frequently
Desired Qualifications
- Restaurant, retail, or cashier experience preferred, but not required
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