Front Desk
$36,400,000–$36,400,000 year
On-siteMiami, Florida, United States
Job Summary
Greet clients, visitors, and patients at the Social Services Center while directing them to appropriate departments and managing visitor flow. Answer incoming telephone calls, assist with document scanning and faxing, and maintain accurate visitor and client logs. Ensure compliance with HIPAA regulations and handle sensitive information with discretion. Support team members and departmental operations as needed to maintain efficient service delivery. Perform additional duties as assigned. This role offers 17 days of paid time off, medical/dental/vision coverage, and a 401(k) match for candidates with a high school diploma and customer service experience.
Required Qualifications
- High school diploma or equivalent
- Proficiency with Microsoft Office applications, including Excel
Desired Qualifications
- Previous experience in a customer service, receptionist, front desk, or administrative support role
- Data entry experience
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively in a team environment
- Effective problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to maintain professionalism when working with diverse populations and sensitive situations
- Bilingual in English and Spanish or English and Creole
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