FRONT DESK
$39,520–$43,680 year
On-siteInglewood, California, United States
Job Summary
Provide efficient and courteous guest service to increase satisfaction while adhering to hotel standards and procedures. Execute selling strategies to enhance revenue and assist with guest issues professionally. Communicate with guests and co-workers, manage mail and messages, and relay information using log books. Operate property management systems to post charges, compute bills, collect payments, and make changes. Maintain a well-groomed appearance and demonstrate effective communication, listening, and empathetic skills. Work varying schedules including holidays, weekends, and evenings, with extended hours required. Perform physical tasks involving standing eight hours and lifting up to 60 pounds.
Required Qualifications
- 1 or more years of experience
- honest and trustworthy
- responsible
- excellent attendance
- Multi-task
- detail-oriented
- service-centric
- Effective communication skills
- Good listener
- Emphatic and tolerant
- Rational, prudent, and practical
- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- Must stand for eight hours
- Must be able to push or pull 60 pounds
- Must be able to lift and/or carry 30 pounds
- Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required.
Desired Qualifications
- Well-groomed and professional appearance
- Computer literate to thoroughly operating property management systems: post charges, compute bills, collect payments, and make changes
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