Front Desk Guest Services Specialist
$46,613–$58,240 year
On-site · Boston, Massachusetts, United States
Job Summary
Front Desk Guest Services Specialist provides frontline customer service for shelter guests, focusing on safe, welcoming support and clear communication. The role documents shift activities, enters data into the HMIS system, handles general phone inquiries, and assists guests in connecting with substance abuse, mental health, medical resources, and housing pathways. The position requires staying energized under demanding conditions, problem solving, and coordinating with supervisors as needed; requires navigating crisis situations and maintaining proper documentation and reporting in accordance with agency policies.
Required Qualifications
- High School diploma or GED
- Minimum of one (1) year of experience in the Human Services field
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