Front Desk / Guest Service Associate
$33,114–$33,114 year
On-siteBrick, New Jersey, United States
Job Summary
Book and confirm guest reservations while managing phone and in-person inquiries with a lasting, engaging experience. Deescalate upset guests by offering immediate resolutions or escalating issues to appropriate resources for coaching and mentoring. Handle confidential guest information with integrity and ensure the desk area and equipment remain clean and operational at shift end. Create new guest profiles by explaining center policies on medication and late fees, then notify the Guest Relations Center Manager of any unresolved concerns. Maintain flexibility to meet shift requirements and prioritize work effectively in a fast-paced environment.
Required Qualifications
- High school diploma
- Ability to be friendly and engaging on the phone with guests
- Ability to focus on phone calls in a fast paced environment
- Ability to handle escalated calls with confidence and professionalism
- Ability to build effective relationships with guests and all levels of professionals
- Good interpersonal skills
- Ability to prioritize work effectively
- Strong verbal communication skills
- Ability to receive constructive feedback from team and management
- Ability to work well with the team
- Must be dependable and reliable
- Must have flexibility to meet shift requirements
- Must be a team player and pick up shifts, if needed
Desired Qualifications
- 1-3 years of experience in a call center or retail environment
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