Front Desk - Guest Service Agent

Represents the hotel to guests throughout their stay, handling registrations and room assignments, coordinating with housekeeping and maintenance, processing check-outs and monetary transactions, and using selling techniques to promote hotel services. Responsibilities include managing reservations (same-day and future), knowing room rates and locations, handling guest requests and complaints professionally, maintaining guest privacy, and upholding a professional appearance and demeanor. Requires strong communication, knowledge of local events, and ability to work a flexible schedule, including weekends and holidays.